Opt-in to have automatic alerts sent to your Pentair Pro, helping with preventative maintenance and avoiding unnecessary issues *. Pentair Home provides status alerts* on equipment and more. Get instant status updates, remotely monitor all your Pentair connected equipment, and peace of mind-anytime, anywhere. I'm not sure if my ISP has changed my public IP between the time we set this up until today, but even if they did, I would think resetting the protocol adapter would cause it to phone home again and update the IP address.Īnyone have any ideas? Considering I was able to connect on day 1, I don't think this is a firewall or router config issue but am open to suggestions.Stay smart, connected and protected with the Pentair Home app and range of connected home water management devices. I realize the protocol adapter phones home to Pentair, and reports the public IP of my router, and then uses this to allow remote connection. I have a static IP address assigned to it in my router as well. I've already tried unplugging and replugging the power to the protocol adapter, and it hasn't worked. Prior to hanging on "Requesting gateway connection", I can see other messages flashing, but it's too fast to be able to read them. I've tried several times, and it hangs on "Requesting gateway connection " for a minute or so, then displays the error. but when I tried, I get "ERROR: Cannot connect" so I thought, -I can answer that Just log into ScreenLogic. my wife made a comment "I'd really like to swim today, I wonder what the water temp is?". When we initially installed the ScreenLogic setup, I used my phone to connect to it remotely (ie: I shut my phone's WiFi off, and connected over the Since then, I've been connecting locally (while on my home's WiFi) and all has been fine.
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